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Reading: Privacy & Term of use

Privacy & Term of use

Privacy Policy

1. GENERAL

This Privacy Policy Statement (“Privacy Policy”) explains how CAESARSTONE LTD. Caesarstone South East Asia PTE LTD, and their affiliates (collectively, “CAESARSTONE”, “We” or “Our”) collect, use, share, protect and may disclose under certain circumstances, your information and it applies to your use of the website located at the following domain address: www.caesarstone.sg (the “Website”). Your use of the Website is also governed by the terms of use published in the Website (the “Terms of Use“). In the event of any conflict between the terms of this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.

We are committed to protecting and respecting your privacy and any information that you may provide us. Please read this Privacy Policy carefully before using the Website and review it periodically for the latest information about our privacy practices. By using or browsing the Website, you fully agree to the terms of this Privacy Policy.

2. THE INFORMATION WE COLLECT

When you use of (including any browse through or access of) the Website, we may gather certain information, including the following information:

• Personally Identifiable Information is information that may identify you, whether alone or combined with other information. Personally Identifiable Information that we may collect in our interactions with you includes first name, last name, E-mail address and phone number. We may collect Personally Identifiable Information about you, ONLY if you provide it yourself (for example: while submitting certain forms in or through the Website). There may be Personally Identifiable Information that remains within our databases, access logs, and other records.

• Non-Directly Identifiable Information – which is information that alone cannot identify you, including without limitations, information derived from cookies, pixel tags and web beacons, such as your Internet Protocol (IP) address, browser type, browser language, and the web page you have visited immediately prior to visiting the Website or other numeric codes used to identify a computer.

• Cookies – We use cookies and other tracking technologies (“Cookies”) on this Website to help us collect and store some of the information we describe above and to enable Website functionality to be provided. Please see the Website’s cookies banner for information about the cookies we use, their purposes and opt-out choices you have with respect to these cookies.

3. HOW WE USE THE INFORMATION

We may use Personally Identifiable Information for the following purposes to:

  • administer your free sample order details;
  •  provide, maintain and improve your user experience and our Website operation;
  • send you administrative communications and emails
  • send you newsletter and/or marketing messages relating to any of our products, if you have consented to receive such information (collectively, “Marketing Message(s)”). We do this electronically, by email and SMS. You may unsubscribe from receiving Marketing Messages at any time by contacting us through our online contact form, available at Contact Us, by clicking the “unsubscribe” button in our E-mails, or by following any instructions we may include in the Marketing Messages we send to you. For example, a STOP message will appear at the foot of text Marketing Messages (SMS) we send to you.

4. DISCLOSING OF ANY INFORMATION TO OUTSIDE PARTIES

We share your information collected via the Website with other companies or individuals as follows:

  • with third parties that provide a service to CAESARSTONE, such as with vendors that assist CAESARSTONE in sending email, marketing and customer service messages (including their sub-contractors), on the understanding that they will keep the information confidential and subject to a Data protection agreement;
  •  with third parties if CAESARSTONE is required (a) by law, regulation, legal process or an enforceable governmental request, (b) to enforce the Terms of Use, including investigation of potential violations thereof, (c) to detect, prevent, or otherwise address fraud, security or technical issues, or (d) to protect against harm to the rights, property or safety of CAESARSTONE, its users or the public as required or permitted by law; and
  •  with any of CAESARSTONE subsidiaries, joint ventures, or other companies under common control with CAESARSTONE, in which case CAESARSTONE requires them to honor this policy. Additionally, in the event CAESARSTONE goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred; and (iv) third parties to whom you ask CAESARSTONE to send Personal and/or Non-Personally Identifiable Information.

If we transfer your information in accordance with the above, we will make sure by Data protection agreement that the transferees agree to apply the same levels of protection as we are required to apply to your information and, where appropriate, to use your information strictly in accordance with our instructions.

5. THIRD PARTIES’ PRACTICES

This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other web-sites, or companies/people that CAESARSTONE does not own or control, or does not employ or manage. CAESARSTONE would like to emphasize that CAESARSTONE is not and cannot be responsible for the content or the privacy policies of websites to which it may link or websites that link to CAESARSTONE’s Website.

6. SECURITY SAFEGUARDS TO PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION

We adhere to industry standard practices and procedures to help safeguard and secure the information we collect. Despite this, no transmission via the Internet can be guaranteed to be 100% secure. We cannot and do not guarantee the absolute security of the information that you transmit to or through our Website. Therefore, you assume that risk by using the Website.

7. MODIFICATION AND DELETION OF PERSONALLY IDENTIFIABLE INFORMATION

You are entitled to access and review the Personally Identifiable Information submitted by you and/or relating to you, under applicable law and subject to certain exceptions. A person who has reviewed the information relating to him/her and found it to be incorrect, incomplete, unclear or not up to date, may contact the CAESARSTONE through the channels listed below and request that the information be updated or deleted, as follows:

• Deletion – In order to delete the Personally Identifiable Information you submitted, please notify us, through our online contact form, available at: Contact Us that you wish to delete your Personally Identifiable Information contained at our databases.

• Modification, Correction – If you wish to modify or update your personally identifiable information, please send us your updated details through our online contact form, available at: Contact Us. Please note that deletion of your personally identifiable information from CAESARSTONE’s database will not prevent CAESARSTONE from using gathered anonymous information.

8. CHANGES TO THE PRIVACY POLICY

This Privacy Policy may change from time to time, effective upon posting an updated version of the Privacy Policy on the Website. Please check periodically the Website to review such changes in the Privacy Policy. Your use of (including any browse through or access of) the Website, after such revised Privacy Policy has been posted on the Website, shall constitute your consent to the new or revised Privacy Policy. If you are not satisfied with any aspect of it please do not continue to use the Website.

9. COMPLAINTS ABOUT OUR PRIVACY PRACTICES

If you have questions or concerns about our privacy practices, you may contact us at [email protected].

10. CONTACT US

Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through our online contact form, available at: Contact Us.


This Privacy Policy was last modified on June 17, 2024.

Terms of Use

  1. GENERAL

These terms of use (“Terms of Use”) set forth herein apply to the web site owned, operated, licensed, and/or controlled by CAESARSTONE LTD. and/or its affiliates (collectively, “The Company” or “We”), located at the following domain address: http://www.caesarstone.com (the “Web Site”).

THE WEB SITE PROVIDES CONTENT AND INFORMATION ABOUT THE PRODUCTS AND SERVICES OFFERED BY THE COMPANY. THE WEBSITE’S CONTENT IS PRESENTED FOR INFORMATIVE PURPOSES ONLY.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE.

By using, accessing or browsing through this Web Site you signify your acceptance of these Terms of Use. If you do not agree to these Terms of Use, please do not use, access or browse the Web Site.

Please note that the Company reserves the right, at its sole discretion, to revise, modify or change or remove portions or all of these Terms of Use, at any time. Please check periodically the Web Site to review such changes in the Terms of Use. Your use of (including any browse through or access of) the Web Site, after such revised Terms of Use have been posted on the Web Site, shall constitute your consent to the new or revised Terms of Use.

You have various ways of contacting us through the Website. However, nothing on the Website or in your submitted inquiries requires us to make any engagements or business arrangement with you, partner with you, provide any products or services to you, engage in any present or future marketing activities or engage in any discussions or negotiations with you.

2. RESTRICTIONS ON USE OF CONTENT AND MATERIALS

All information, product information, content and/or material posted on the Web Site (“Materials”) are the property of the Company, which retains all rights, title and interests in and to such Materials and all intellectual property rights relating thereto, including without limitations all copyright, patent, trademarks, logos, design rights and ant other proprietary rights.

No transfer or grant of any rights is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Web Site. You agree not to infringe upon all the above rights.

Without limiting any of the foregoing when using the Web Site, you must not –

(a) modify, adapt, translate, copy, reproduce, imitate, distribute, publish or resell any content displayed on the Web Site, including but not limited to the trademarks and copyrights of the Company and its affiliates, or to make derivative use of the Web Site or its contents;

(b) make commercial use of the Web Site or any content displayed on the Web Site;

(c) violate or attempt to violate the security of the Web Site, or bypass any technical measures used to prevent or restrict access to any portion of the Web Site;

(d) reverse engineer, decompile or disassemble the Web Site, or convert into human readable form any of the contents of the Web Site not intended to be so read, including but not limited to using or directly viewing the underlying code for the Web Site except as interpreted and displayed in a web browser;

(e) use any data mining, robots, or similar automated data gathering and extraction tools to access the Web Site;

(f) Collect, harvest, obtain or process personal information of or about other users of the Web Site;

(g) interfere with or attempt to interfere with the proper working of the Web Site or otherwise engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Web Site, or which, as determined by us, may harm the Company or users of the Web Site or expose them to liability;

(h) alter or modify, or attempt to modify, any part of the Web Site;

(i) attempt to gain unauthorized access to any portion of the Web Site or any systems or networks connected to the Web Site through hacking, cracking, mining, phishing or any other means;

(j) Displaying the Web Site or any part thereof in an exposed or concealed frame, or linking to elements or portions of the Web Site;

(k) use reports, content, electronic documentation or other materials available on the Web Site to feed any downstream product, application or Web Site; or

(l) violate any applicable law.

You may download, where specifically permitted, one copy of the content displayed on the Web Site on any single computer for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. Use of such content for any purpose that is inconsistent with these Terms of Use, including without limitations the use of such content on any other Web Site or networked computer environment is strictly prohibited and shall be deemed a violation of the Company’s copyright and other proprietary (including intellectual property) rights.

You agree not to use the Web Site for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity, to stalk or harass other users of the Web Site, or to engage in any other activity which infringes the rights of the Company or any other third parties.  You agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Web Site or any systems or networks connected to the Web Site.

WE MAY EMPLOY TECHNOLOGICAL MEASURES TO DETECT AND PREVENT FRAUDULENT OR ABUSIVE USE OF THE WEB SITE.

3. SITE PROMOTIONS

The Company is not responsible for typographical or other errors or omissions regarding products, services, prices, or other information provided on this Web Site.  All Web Site product and/or service sales and promotions are subject to these Terms of Use, in addition to any other terms that may apply.  Promotional offers and prices are available for a limited time as specified on the Web Site.  Prices, promotions and availability are subject to change without prior notice.

4. PATENTS

Without limiting any of the foregoing or hereunder, the Company’s or any of its affiliates products, technology and processes referred to or posted on the Web Site may be covered by one or more patents and/or are subject to other trade secret and/or any other proprietary rights. No transfer or grant of any rights under any such patents is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Web Site, and the Company and/or its affiliates reserves all such rights.

5. TRADEMARKS

Without limiting any of the foregoing or hereunder, CAESARSTONE, the Company’s logo and other trademarks included in the Web Site are trademarks of the Company. No transfer or grant of any rights under any names, marks or logos is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Web Site, and all rights in such names, marks or logos is reserved by the Company.

6. INTELLECTUAL PROPERTY AND INFRINGEMENT POLICY

The intellectual property rights associated with the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of the Company or its third-party licensors. These rights apply, among others, to information, articles, images, content, graphic design, data and its processing, the Web Site’s “look and feel”, computer code and any other detail concerning its operation.

You are not allowed to copy, duplicate, distribute, sell, make available, market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without the Company’s explicit prior and written consent.

Trademarks featured on the Website (whether registered or not) are the sole property of the Company and/or its third-party licensors. You may not use them without our prior written consent.

The Company is committed to protecting the rights of copyright right holders and seeks to comply with all applicable laws and regulations regarding the protection of intellectual property. Notices related to intellectual property related violations on this Web Site should be addressed through our online contact form, available at: Contact Us.

The Company will process any notices of alleged copyright infringement and will take appropriate actions required under applicable laws. Upon receipt of appropriate notices, the Company will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and will act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing.

7. DOWNLOADS

Any download of data and/or files from the Web Site shall be at your own risk. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Web Site or to your downloading of any material posted on it, or on any website linked to it.

8. LINKING TO THE WEB SITE

Unless you have a written agreement or a specific consent in effect with the Company which states otherwise, links to the Web Site may be provided only in the following manner: (a) links must not suggest or otherwise create the false appearance that the Company is affiliated with any person or entity, or that the Company otherwise endorses, sponsors or affiliated with any product or service; (b) the appearance, position and other aspects of any link to the Web Site may not be such as to damage or dilute the goodwill associated with the Company’s name and trademarks; (c) all links to the Web Site must “point” to the URL “http://www.caesarstone.com” and not to other pages within the Web Site; (d) all links to the Web Site, when activated by a user, must not display the Web Site within a “frame” on the linking web site, or any other Web Site.

Without limiting any of the above, the Company reserves the right to revoke its above consent to the providing of any link to the Web Site, at any time in its sole discretion.

9. CHANGES AND AVAILABILITY

From time to time, we may change the Website’s structure, layout, design or display, as well as the scope and availability of the information and content therein, without prior notice. Changes of this type by their very nature may result in glitches or cause inconvenience of some kind.

The operation of the Website depends on various factors such as software, hardware and communication networks of the Company, its contractors and suppliers. By their nature, these factors are not fault free.

YOU AGREE AND ACKNOWLEDGE THAT WE DO NOT ASSUME ANY RESPONSIBILITY WITH RESPECT TO, OR IN CONNECTION WITH THE INTRODUCTION OF SUCH CHANGES OR FROM ANY MALFUNCTIONS OR FAILURES THAT MAY RESULT THEREFROM.

The availability, quality and functionality of the Website depends on various factors, including communication networks, and the quality of broadband/cellular/WiFi network connectivity, which are provided by third parties, at their responsibility. These factors are also not fault-free.

WE DO NOT WARRANT THAT THE WEBSITE WILL OPERATE WITHOUT DISRUPTION, ERRORS OR INTERRUPTIONS, OR THAT IT WILL BE ACCESSIBLE, OR AVAILABLE AT ALL TIMES OR IMMUNE FROM ERRORS, GLITCHES OR UNAUTHORIZED ACCESS.

10. DISCLAIMER

THE MATERIALS AND CONTENT IN THIS WEB SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

    THE COMPANY DOES NOT WARRANT THAT THE MATERIALS AND CONTENT DISPLAYED IN THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THIS WEB SITE OR THE SERVER(S) THAT MAKES THIS WEB SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

    THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS OR CONTENT IN THIS WEB SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS YOU BELIEVE NECESSARY OR ADVISABLE TO PROTECT YOU AGAINST ANY CLAIM, DAMAGE, LOSS OR HAZARD THAT MAY ARISE BY VIRTUE OF YOUR USE OF OR RELIANCE UPON THE WEB SITE AND/OR ANY OF THE MATERIALS.
    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

    11. LIMITATION OF LIABILITY

    UNDER NO CIRCUMSTANCES WHATSOEVER WILL THE COMPANY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AND LOST BUSINESS OPPORTUNITIES), SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM OR RELATE IN ANY MANNER WHATSOEVER TO YOUR USE OF THE WEB SITE, OR RELIANCE ON ANY OF THE MATERIALS (INCLUDING BUT NOT LIMITED TO ANY CONTENTS, STOCK QUOTES WHICH MAY APPEAR IN THE WEB SITE) OR TO ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, SECURITY BREACHES, OR FROM ANY COMMUNICATION WITH THE COMPANY, OR FROM RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF CONTENT OR INFORMATION OR  ANY OTHER FAILURE TO PERFORM BY THE COMPANY.

      SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

      You agree that if you are dissatisfied with the Website or any services offered in connection with the Website, if you do not agree with any these Terms of Use, or you have any other dispute or claim with or against the Company with respect to these Terms of Use or the Website, your sole and exclusive remedy is to discontinue using the Website and any services offered in connection with the Website.

      12. INDEMNIFICATION

      You agree to defend, indemnify and hold the Company and anyone on its behalf, including but not limited to, all of its owners, managers, officers and employees, harmless against any losses, expenses, costs, claims, damages (including reasonable attorneys’ fees, expert fees’ and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to your breach of the terms of these Terms of Use.

        13. THIRD PARTY’S CONTENT

        To the extent that the Web Site contains links or any other information to outside services and resources, the Company does not control the availability and content of those outside services and resources. We do not operate or monitor these websites and content. You may find these websites or the information and content posted there objectionable or not compatible with your requirements.  Any concerns regarding any such service or resource, or any link thereto, should be directed to such particular service or resource provider. By linking to a certain website, we do not endorse, or sponsor its content, or confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for such third-party websites or content, or their availability, or for any transactions or dealings made between you and such third-party websites.

          Some of the Materials in this Web Site may be provided by third parties. Any opinions, advice, statements, services, offers or other information expressed or made available by such third parties, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of the Company.

          14. NO ENDORSEMENT

          No reference made in this Web Site to any specific commercial product, process, or service (or provider of such product, process or service) other than such products, processes, or services of the Company, constitute or imply an endorsement, recommendation or favoring by the Company.

            15. RIGHT TO SHUT DOWN, DENY OR LIMIT ACCESS

            The Company reserves the right to limit or revoke your access to this Web Site in its sole discretion, at any time, and for any reason, including, but not limited to technical difficulties or violation of these Terms of Use. The Company further reserves the right, in its sole discretion, to refuse service, to block or prevent future access to and use of this Website and to alter or delete any material submitted to the Website.  Following termination of this license, the terms of these Terms of Use that by their nature shall still apply after termination, will remain effective.

              16. PRIVACY POLICY

              The privacy policy in connection to this Website is available as above and is hereby incorporated by reference to and forms an integral part of these Terms.

                17. TERMS AND CONDITIONS OF SALE

                These Terms of Use incorporated herein by reference the Terms and Conditions of Sale available here, which may be amended from time to time, at Caesarstone’s sole discretion (“Terms and Conditions of Sale”). unless explicitly said  provided otherwise by Caesarstone, Terms and Conditions of Sale will set out the terms and conditions that will apply when you place an order of products (“Products”), and consist of, inter-alia, the following terms: payment terms, delivery terms, order cancellation, returns, product warranty, etc. Please read them carefully before purchasing any Products. By purchasing any Products, you (the “Customer”, “your” or “you”) hereby confirm that you have read, understood and accept the Terms and Conditions of Sale, and agree to be bound by those terms.

                  18. CHANGES TO THE TERMS OF USE

                  Please note that the Company reserves the right, at its sole discretion, to revise, modify or change or remove portions or all of these Terms of Use, at any time. Please check periodically the Website to review such changes in the Terms of Use. Your use of (including any browse through or access of) the Website, after such revised Terms of Use have been posted on the Website, shall constitute your consent to the new or revised Terms of Use.

                    19. GENERAL

                    Material and information provided on the Website may contain statements relating to current expectations, estimates, forecasts and projections about future events that are “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements relate to the Company’s plans, objectives and expectations for future operations, expectations of the results of the Company’s business optimization initiative and its projected results of operations. These forward-looking statements are provided to allow potential investors the opportunity to understand management’s current beliefs and opinions in respect of future results or trends so that they may use such beliefs and opinions as one factor in evaluating an investment. These forward-looking statements are not guarantees of future performance and undue reliance should not be placed on them. There can be no assurance that forward-looking statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements actual results may differ materially from those projected as a result of certain risks and uncertainties, both known or unknown. These forward-looking statements are made only as of the date hereof, and the Company undertakes no obligation to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise.

                      These Terms of Use shall be governed by and construed in accordance with the laws of the state of Israel (unless otherwise required by any laws, regulations and/or directives which are applicable to your country of origin). The parties will submit all their disputes arising out of or in connection with these Terms of Use to the exclusive jurisdiction of the Court Tel-Aviv, Israel. You further agree to file any cause of action with respect to these Terms of Use within one year after the cause of action arises.  You agree that a cause of action filed after this date is barred.

                      If any provision of these Terms of Use is determined to be invalid or unenforceable, the provision shall be deemed to be severable from the remainder of these Terms of Use and shall not cause the invalidity or unenforceability of the remainder of these Terms of Use. This is the entire agreement between you and the Company with regards to the subject matter herein and these Terms of Use shall not be modified except as provided herein. The Company may assign this Terms of Use agreement, in whole or in part, in its sole discretion. The waiver by the Company of a breach of any provision of these Terms of Use shall not operate or be construed as a waiver of any other or a subsequent breach of the same or a different kind.

                      20. CONTACT US

                      Please feel free to direct any questions or concerns regarding these Terms of Use by contacting us through our online contact form, available at Contact Us.


                      These Terms of Use were last modified on: July 8, 2024